Job type: Job
Company : Mahindra Satyam
About The Company: Mahindra satyam formerly known as satyam. Now it will be owned by Mahindra Satyam. At instance now Mahindra satyam merges with Tech Mahindra and will give rise to a uphill technology services to his clients. Now in this 2013 fiscal year tech Mahindra got a 1,202.0 corers profit. Recently from the source of economic time Tech Mahindra may increase head count in Australia by 5000.There is around 84,000 people working for tech Mahindra around the world.
Job Type: Sr Technical Support Associate operations/ Technical Support Associate Operations for Level 1 & 2.
Candidate educational qualification: B.tech/B.E or Any Graduate/Under Graduate.
Batch:2012&2013
Package:2L P.A.
Candidate Job location: Hyderabad
Recruitment Place / Venue:
AURORAS ENGINEERING COLLEGE
Job description, skill set and activities:
1. In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
2. Each call will last on an average 18 minutes and will comprise diagnosis of the problem and troubleshooting.
3. Each call is expected to end in complete resolution for the customer.
4. The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
5. The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Specific Training required:
1. Expertise Communication Skills in English
2. Basic Computer hardware knowledge and basic trouble shooting
Skill Set
Functional Competencies and skill sets required for the position:
1. Excellent Communication skills
2. Good command over written and spoken English
3. Candidate Should have Good at GRAMMAR
4. Candidate Should be open to working in rotational shifts or night shifts.
5. Should have a excellent flair for Customer Service & Technical know how to deal .
Mahindra satyam Drive Date: 14th August 2013 (Wednesday)
Interview Time:10.00 AM
Venue Details :
AURORAS ENGINEERING COLLEGE
Bhuvanagiri,
Nalgonda Dist
Pin code:508 116
Recruitment Posted Date: 06 Aug, 2013
Recruitment End Date: 13 Aug, 2013
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